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How many Genesys certifications are available currently?
GCP-GC-ADM Genesys Cloud Certified Professional - Contact Center Administration certification is one of Genesys certification exams. To be a Genesys certified, candidates are leaded to higher quality performance, recognized credibility, and greater customer success. Genesys certifications demonstrate your commitment to the associated field of practice and increases your opportunities for career advancement. Currently, Genesys offers different levels of certifications such as Associate, Professional, and Consultant across various Genesys product platforms.
Genesys Cloud
Genesys Cloud technical certification are foundational to being enabled to implement Genesys Cloud solutions.
Genesys Cloud Certified Associate (GCA-GC)
Genesys Cloud Certified Associate (GCA-GC) is an open-book certification exam supports Genesys Cloud Architect, Collaborate, Communicate, and Contact Center. And it will be available until January 31, 2022.
Genesys Cloud Certified Professional (GCP-GC)
Genesys Cloud Certified Professional (GCP-GC) Certification is obtained by completing the following three exams:
● Genesys Cloud Certified Professional – Contact Center Administration (GCP-GC-ADM)
● Genesys Cloud Certified Professional – Implementation (GCP-GC-IMP)
● Genesys Cloud Certified Professional – Reporting and Analytics (GCP-GC-REP)
Genesys Cloud Certified Professional Recertification (GCP-GC-R)
When your GCP-GC certification is about to expire, you may recertify by taking the Genesys Cloud Certified Professional (GCP-GC) Recertification exam.
Genesys Cloud Certified Specialist (GCS-GC)
The Genesys Cloud Certified Professional (GCP-GC) certification is a pre-requisite for GCS certifications. After completing the GCP certification, you may choose to pursue one or more of the following Genesys Cloud Specialization certifications:
● Genesys Cloud Architect Certified Specialist (GCS-GC-ARC)
● Genesys Cloud Workforce Management Certified Specialist (GCS-GC-WFM)
● Genesys Cloud Scripting Certified Specialist (GCS-GC-SCR)
● Genesys Cloud Quality Management Certified Specialist (GCS-GC-QM)
● Genesys Cloud Outbound Dialer Certified Specialist (GCS-GC-OD)
Genesys Cloud Certified Developer (GCD-GC)
The Genesys Cloud Certified Developer (GCD-GC) certification is obtained by completing the following three exams:
● Genesys Cloud Certified Professional – Contact Center Administration (GCP-GC-ADM)
● Genesys Cloud Certified Professional – Implementation (GCP-GC-IMP)
● Genesys Cloud Certified API Developer (GCD-GC-API)
PureConnect
To satisfy the PureConnect technical certification requirement per the Partner Program Guide, the required number of individuals must complete one of the following certifications – ICCE, ICHD, or IDCE. Kindly note that completing the the CIC-Core or ICCS exam is a pre-requisite for ICCE, ICHD, and IDCE certifcations.
Interaction Center Certified Engineer
● CIC-Core – PureConnect (CIC-101-01)
● Interaction Center Certified Engineer Bootcamp 2018 (ICCE-201-02)
Interaction Center Core Specialist (Customers only, not valid for partners)
● Interaction Center Core Specialist (ICCS-101-03)
Interaction Dialer Certified Engineer
● CIC-Core – PureConnect (CIC-101-01)
● Interaction Dialer Certified Engineer (IDCE-101-03)
Interaction Center Handler Developer
● CIC-Core – PureConnect (CIC-101-01)
● Interaction Center Handler Developer (ICHD-101-02)
Genesys Engage
To satisfy the Genesys Engage technical certification requirement per the Partner Program Guide, the required number of individuals must complete any two of the following certifications.
Genesys Certified Professional (Genesys Engage Core Exams)
● Genesys Inbound Voice 8.5 Consultant (GCP8.5-CIV)
● Genesys SIP Server 8 Consultant (GCP8-SIP)
● Genesys Certified Voice Platform 8.5 Consultant (GCP8.5-CVP)
Genesys Certified Professional (Genesys Engage Specialization Exams)
● Genesys Certified Workforce Management 8.5 Consultant (GCP8.5-WFM)
● Genesys Interaction Recording 8.5 Consultant (GCP8.5-GIR)
● Genesys e-Services 8.5 Consultant (GCP85-ESV)
Genesys Certified Developer (Genesys Engage Specialization Exams)
● Genesys Composer Routing 8 Developer (GCP8-DCR)
● Genesys Platform SDK 8.5 Developer (GCD8.5-SDK)
Genesys Certified Support (Genesys Engage Specialization Exams)
● Genesys CIM8 Troubleshooting for Support (GCS8-CTS)
What are the details of Genesys Cloud Certified Professional - Contact Center Admin GCP-GC-ADM exam?
Genesys Cloud Certified Professional - Contact Center Admin GCP-GC-ADM introduces the fundamental concepts and major components associated with the Contact Center feature set of the Genesys Cloud platform. It is intended for system administrators, contact center managers, project managers, and supervisors to help them monitor and administer the contact center. Also, it us useful for anyone else who needs to learn the basic functionality of Genesys Cloud Contact Center.
It always tests your skills in the following domains:
■ Genesys Cloud Collaborate
■ Configure Automatic Call Distribution to optimize customer service
■ Purpose and capabilities of Genesys Cloud Architect
■ Genesys Cloud Data Actions Integration
■ Scripting in a Genesys Cloud contact center
■ Genesys Cloud Outbound Dialing
■ Use of Reports and Dynamic Views
■ Quality Management in a Genesys Cloud contact center
■ Workforce Management in a Genesys Cloud contact center
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