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Focus on DumpsBase, we have updated the MB-230 exam dumps to V14.02 with 283 questions and answers, which are based on the latest exam topics and objectives. This will be the right preparation materials for the Microsoft Dynamics 365 for Customer Service exam learning. Our updated Microsoft MB-230 dumps are the secret sauce for nailing the Microsoft Dynamics 365 Customer Service Functional Consultant exam on your very first try.
Pass the MB-230 Exam and Earn the Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate Certification
Understanding the MB-230 Microsoft Dynamics 365 for Customer Service exam is a key step to preparation. The Microsoft MB-230 exam is the requirement for Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate certification. It will improve business processes for customer service functions, such as automatic case creation and queue management with Microsoft Dynamics 365 Customer Service.
Why earn the Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate certification?
As a prospective holder of the Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate certification, you play the role of a functional consultant specializing in customer service. Your responsibilities encompass the implementation of solutions that enhance customer service, quality, reliability, efficiency, and customer satisfaction.
You take the lead in designing and instituting service management processes and automated systems in cooperation with solution architects and developers. You'll work with customer engagement administrators to install and update components of customer service, such as:
● Omnichannel engagement
● Teamwork
● Knowledge management
● Customer feedback
● Linked services
You are expected to possess robust practical knowledge of customer service, including a comprehensive understanding of cases, knowledge management, queues, entitlements, resource scheduling, service-level agreements (SLAs), AI insights and visualizations, connected services, Microsoft Copilot Studio, Customer Service applications, Customer Voice, basic and unified routing, and Omnichannel for Customer Service.
As a functional consultant, your expertise should cover:
● An in-depth understanding of the customer service application's function in the context of the Dynamics 365 suite of apps.
● A fundamental comprehension of the solution architecture.
What are the MB-230 exam skills measured included?
The MB-230 Microsoft Dynamics 365 for Customer Service exam is offered in the following languages: English, German, French, Spanish, Portuguese (Brazil), Italian, Japanese, and Chinese (Simplified). You will have 100 minutes to complete this exam. To answer this exam smoothly, you must understand all the MB-230 exam skills measured as shown:
● Manage cases and Knowledge Management
● Manage entitlements and SLAs
● Implement scheduling
● Implement multi-session experiences for Customer Service
● Manage analytics and insights
● Implement Microsoft Power Platform
● Implement Connected Customer Service
● Implement routing
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